# Connect button isn't working error!

{% hint style="info" %}
If the connect button isn't working, it could be one of the following errors: You have recently switched from a <mark style="color:blue;">strict vpn</mark> connection to <mark style="color:blue;">moderate</mark> without clicking on the <mark style="color:blue;">reset button</mark> first. Please click always on the <mark style="color:blue;">reset button</mark> to avoid issues.
{% endhint %}

<figure><img src="/files/xlxWyz90amTRFibpMWmc" alt=""><figcaption><p>Connect button isn't working</p></figcaption></figure>

{% hint style="info" %}
if that is not the case it most likely means that the idle folder in your installation folder isn't complete or is missing some files. This issue is easy to solve and happens sometimes because some anti-virus block any kind of files related to VPN's without registered certificates. To solve that issue, <mark style="color:blue;">reinstall the VPN</mark> or <mark style="color:blue;">click on the msi installer and click on repair</mark>. This will install the missing files back to the idle folder.
{% endhint %}

<figure><img src="/files/e44vZWeIWFA9pXtic1tj" alt=""><figcaption><p>All the needed files in the idle folder</p></figcaption></figure>

{% hint style="info" %}
If your idle folder doesn't look like this, it is most likely that your anti-virus or Windows Defender removed the files.
{% endhint %}


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